Shipping & Returns
Production & shipping times
Every Pawlace portrait is made to order. Here's the typical timeline:
- Proof: 1–3 business days after you order (we email you a preview).
- Production & delivery: about 2 weeks total to your door.
You'll receive tracking as soon as your order ships. Delivery windows can vary slightly during holidays.
Returns
Because each piece is personalized just for you, we can't accept restock returns. Instead, you're covered by something better: unlimited free revisions and a 100% money-back guarantee if your portrait doesn't look like your pet. See our Refund Policy.